Data confidentiality policies
At Cooperl, we take the protection of your privacy and the confidentiality of your personal data seriously in all our business processes.
Our company is committed to protecting the rights of individuals in accordance with the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter referred to as “GDPR”), as well as all applicable national laws and regulations pertaining to personal data protection (hereinafter referred to collectively as “data protection laws and regulations”).
What is personal data?
Personal data is information that can be used to identify a natural person, directly or indirectly (hereinafter referred to as “personal data”). A “personal identifier” is a piece of information that identifies a natural person. This term covers a wide range of personal identifiers that together constitute personal data, including names, addresses, e-mail addresses, identification numbers, location data and online logins.
Special categories of personal data
Special categories of personal data are those relating to racial or ethnic origin, political views, religious or philosophical beliefs, trade union membership, as well as data concerning health, sex life or sexual orientation, and genetic and biometric data when exclusively processed to identify a natural person (hereinafter referred to as “special categories of personal data”).
What sources and personal data do we use?
When you enter into a relationship with us, for example, in the context of a contractual relationship or when you visit one of our websites, our company collects, uses and processes all the personal data you provide (e.g.: your name, date of birth, company name, etc.) and all the information generated by the contract and the use of the website, such as the IP address, the date and duration of your visit to the site and the pages you visit.
Why do we process your personal data?
Performance of operational and contractual activities
- perform the contractual service (sale, purchase and service)
- procedure and product certifications
- better organise business activities and operations
- project management
- sales and customer service
- customer service and after-sales service
- technical support or other similar purposes
- create and maintain customer accounts
Research and development
- research and development
- improve our websites, applications, services and the user experience
- research and analysis to improve our products, services, activities, operations and processes
Browsers / website administration
- administrative purposes
- understand how our customers access and use our websites and applications
- provide reports to potential partners, service providers, regulators or others
- implement and maintain security, anti-hacking measures, fraud prevention and other services designed to protect our customers,
- partners and ourselves, and in accordance with our regulations, guidelines and procedures
- communications by e-mail or other equivalent electronic means (such as newsletters, special offers, promotions and competitions, or to contact you to inform you of our services, or to pass on information which we believe may be of interest to you)
- We use your personal data to communicate with you, including to respond to your support requests. We may communicate with you in a variety of ways, including by e-mail and through your social media accounts if you have consented, and/or by SMS.
- We use your personal data to fulfil our legal obligations, including to respond to an authority or court order, or a discovery request.
Protecting ourselves and others
- When we deem it necessary, we will carry out an investigation, prevent certain activities and take appropriate measures with regard to illegal activities, suspected fraud, situations involving potential threats to personal safety, or breaches of regulations, guidelines and other procedures.
On what basis is your personal data processed?
We need a lawful basis for collecting and/or processing your data. We have developed a set of grounds (reasons) for this processing as part of our activities. The legal bases for our processing of your personal data are as follows:
1. The duty to fulfil our contractual obligations.
To perform your Employment Contract or Membership Agreement; To perform a Service, Purchase or Sales Agreement: for example, when you register for a particular service via the website, the purposes for which we process your personal data are determined primarily by that service, and we will process your data in order to provide that service to you.
2. With your express consent.
Where you have given your consent for us to process your personal data for certain services offered on the website, you may withdraw that consent at any time by following the instructions in the registration process or by contacting us at firstname.lastname@example.org.
3. Within the scope of legitimate reasons.
In some cases, we may not need your consent to use your data if we have a legitimate reason to do so, but we must inform you of this, for example:
- To analyse and optimise our services.
- To ensure IT security and the proper functioning of the Group’s IT systems.
- To prevent and investigate illegal activities.
4. Fulfilment of legal obligations imposed on our company or in the general interest.
Our company, like any other organisation, is subject to legal and regulatory obligations. In some cases, our company will need to process your personal data in order to fulfil these obligations.
Who will receive your personal data?
- Authorised persons working for our company;
- Our agents, service providers and consultants (e.g.: third-party service providers and consultants providing a range of products and services that we require, such as IT systems maintenance and support, procurement services, compliance and security services, etc.);
- Other authorised third parties involved in restructuring or selling the company’s activities and/or assets;
- Legal or administrative authorities where necessary to comply with applicable laws.
Will your personal data be transferred to a third country outside the European Economic Area (EEA)?
Our company processes your personal data mainly in the EEA (European Union member states, Norway, Iceland and Liechtenstein). Your personal data may be transferred to our group or group subsidiaries on a need-to-know basis, including to entities outside the EEA.
Your personal data may be transferred outside the European Union if our subcontractors or subsidiaries based outside the EEA need it to perform services. In this case, our company will take great care to supervise the contracts binding it to the latter, in accordance with legal and regulatory provisions.
These transfers are governed in particular by appropriate safeguards to ensure they are secure. Thus, these transfers may be based on an adequacy decision from the European Commission regarding the level of data protection in a particular country. In the absence of an adequacy decision, transfers are governed by compliance with standard data protection clauses approved by the European Commission.
We process and store your personal data for as long as is necessary to fulfil our contractual and regulatory obligations. The retention of your personal data is governed by data protection laws and regulations, and by our procedures and processes adopted in accordance with such data protection laws and regulations.
We implement technical and organisational security measures to protect the data under our control against accidental or malicious manipulation, loss or destruction, or access by unauthorised persons. Our security procedures are continuously improved as new technologies emerge.
What are your rights?
Upon justification, you can exercise your data protection rights at any time:
- Right to access your personal data: You have the right to obtain confirmation as to whether or not your personal data is being processed by our company, and if so, you have the right to know what specific data is being processed.
- Right to rectify your personal data: You have the right to request the amendment of any inaccurate personal data concerning you.
- Right to be forgotten: In certain cases, for example, when personal data is no longer necessary for the purposes for which it was collected, you have the right to ask that your personal data be deleted.
- Right to stop the processing of your data: You have the right to restrict the processing of your personal data, for example, where such processing is unlawful, and to object to it by requesting the deletion of your personal data. In such cases, your personal data will only be processed with your consent or for the exercise or defence of legal claims.
- Right to data portability: In certain circumstances defined by law, you have the right to receive your personal data in a structured, commonly used and machine-readable format and/or to transmit such data to another controller.
- Right to object and withdraw consent: This can be exercised at any time.
How to seek support from competent authorities?
If you are not satisfied with the responses provided, you have the right to contact a data protection authority directly. The CNIL (“Commission Nationale Informatique et Libertés” [French Data Protection Authority]) is France’s data protection authority.
Cookies are small files that may be installed on your device when you access and use some of our web applications. They allow us to recognise your device and to store information about your preferences or previous activity. This allows us to offer content that is more in line with your needs, and thus, to improve our services. You can prevent the storage of cookies on your device by setting your browser not to accept them. You can delete the cookies already present on your device at any time. However, if you choose not to accept cookies that are strictly necessary for the provision of the services offered by our website, this may adversely affect the availability of those services.
Cookie Management Policy
A cookie is a small text file that is installed or stored on your device (computer, tablet or mobile device) when you visit a website. The cookie allows a site to recognise you, helps you navigate from page to page on a website, provides secure connections and remembers your preferences for future visits.
The user can disable the cookies stored on their device at any time. All they need to do is to select the appropriate settings in their browser. However, this deactivation prevents access to certain functionalities of the Site enabling the personalisation of the services offered.
The different types of cookies used
- Strictly necessary cookies: these cookies allow you to browse the Site and are essential for the proper functioning of the Site. Their deactivation will lead to difficulties in using the Site and will prevent access to certain functionalities.
- Functional cookies: these cookies allow us to remember your preferences and choices in order to personalise your experience on the Site.
- Performance and statistical cookies: these cookies collect information about how Users use the Site (number of visits, number of pages viewed and visitor activity) via Google Analytics tools. These cookies also allow us to identify and resolve issues concerning the functioning of the Site and to improve it.
The configuration of each browser is different with regard to the management of cookies and your preferences. This is described in the help menu of your browser, which will tell you how to change your cookie preferences.
Disabling cookies via the main browsers:
- Go to the tools menu and select “Settings”, then “Privacy and security”
- Select “Cookies and other site data”
- Check the “Block third-party cookies” box.
- Go to the menu at the top of the page and click on “Settings”
- Click on “Privacy & Security”
- Then, select “Custom” and check the “Cookies” box
- Select “all third-party cookies”.
- Go to the menu at the top of the page and click on the “Safari” menu button, then “Preferences”
- Click on the “Privacy” tab
- Check the “Block all cookies” box and save your preferences.
- Go to the “Tools” menu and select “Internet options”
- Select the “Privacy” tab
- Select “Settings”, then “Advanced”
- Select the “Block third-party cookies” option.